AI-Powered CX & Revenue Solutions

Inbound Customer Support

AI-enhanced multichannel support via phone, email, chat, and social media. Our trained agents, augmented by intelligent tools, handle inquiries, complaints, and escalations with empathy and efficiency.

Outbound Campaigns

AI-driven proactive customer outreach for retention, upselling, surveys, and appointment reminders. Data-powered campaigns that deliver measurable results.

Live Chat & Messaging

Real-time AI-assisted digital support across web chat, SMS, and messaging platforms. Reduce wait times and improve first-contact resolution rates with intelligent automation.

Email & Ticket Management

AI-prioritized email response and ticketing workflows with SLA-driven turnaround times. Consistent quality across every written interaction.

AI-Powered CX Automation

Human agents augmented by AI tools for faster response times, intelligent routing, real-time sentiment analysis, and predictive customer insights.

Technical Support

Tier 1 and Tier 2 technical support for software, hardware, and connectivity issues. AI-assisted diagnostics help specialists resolve problems on the first call.

Patient Registration & Verification

AI-assisted patient data collection, insurance eligibility verification, and pre-authorization processing to minimize claim rejections.

Medical Coding & Claims

Expert ICD-10, CPT, and HCPCS coding with clean claims submission. AI-powered accuracy checks ensure compliance with payer requirements.

Denial Management

AI-driven denial analysis, root cause identification, and appeals processing. We recover revenue that would otherwise be lost.

Payment Processing

Patient billing, payment plan setup, and collections management. PCI DSS-compliant payment handling for secure transactions.

Revenue Cycle Analytics

AI-powered reporting and analytics on key RCM metrics — days in A/R, clean claim rates, collection ratios, and denial trends.

AR Follow-Up

Persistent accounts receivable follow-up with payers and patients. AI-assisted tracking ensures timely reimbursement on every claim.

Data Entry & Processing

AI-assisted, high-volume data entry and document processing with quality assurance protocols.

• Form processing
• Data migration
• Document digitization
• Database management

Quality Assurance

AI-powered QA programs that monitor, evaluate, and improve service delivery across all channels.

• Call monitoring
• Score calibration
• Agent coaching
• Performance analytics

Workforce Management

AI-optimized scheduling, forecasting, and real-time management to ensure service levels are consistently met.

• Demand forecasting
• Schedule optimization
• Real-time adherence
• Capacity planning