Creating what's next in
customer experience.
An AI-powered CX partner built to accelerate launches for bold brands in complex, compliance-intensive industries.
Born in Telecom. Engineered with AI.
Built for Compliance-Driven Industries.
Broadbeam Providers was founded on a strong foundation in the U.S. telecom industry, where managing high-volume customer interactions at scale gave us a deep, operational understanding of what exceptional customer experience truly requires.
Today, we've evolved into an AI-powered global CX partner, blending intelligent automation with highly trained human agents to support complex, compliance-driven industries — from healthcare and fintech to e-commerce and ride-hailing.
Why Leading Companies Choose Us
AI-Powered Intelligence
Smarter CX at scale.
Accelerate response times with intelligent routing, real-time sentiment detection, predictive insights, and AI-assisted agent workflows — ensuring every customer interaction becomes faster, more personalized, and more effective.
Industry Expertise
Deep domain knowledge across complex sectors.
From healthcare and fintech to telecom, e-commerce, and mobility platforms, we bring operational expertise and AI-driven solutions tailored to the regulatory and customer demands of each industry.
Global Talent. Enterprise-Grade Quality.
Offshore efficiency. Onshore standards.
Access highly trained, performance-driven teams operating to U.S. quality benchmarks — enhanced by AI tools that improve accuracy, consistency, and speed without compromising customer experience.
Compliance-First by Design
Security and regulatory alignment built into every workflow.
PCI DSS–aligned processes, ISO standards, GDPR adherence, and enterprise-grade data controls ensure risk mitigation, audit readiness, and operational integrity — turning compliance into a strategic advantage.
AI-Powered CX for Complex, Compliance-Driven Sectors
Intelligent, AI-driven customer experience solutions built for compliance-driven and high-growth sectors.
Healthcare
AI-enabled patient engagement and revenue cycle support.
Comprehensive solutions for patient services, medical billing, and revenue cycle management — fully aligned with HIPAA requirements and healthcare regulatory standards.
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Fintech
Secure, compliant CX for modern financial platforms.
PCI DSS-aligned, AI-powered support for payment processors, neobanks, digital lenders, and financial institutions — designed to protect data while elevating customer trust.
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Telecom
Advanced subscriber and technical support solutions.
Deep telecom expertise combined with AI-driven automation to optimize subscriber management, technical troubleshooting, retention, and lifecycle engagement.
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E-Commerce
Scalable, AI-assisted customer engagement.
End-to-end support across order management, returns, live chat, and post-purchase engagement — engineered to enhance conversion, retention, and brand loyalty.
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Ride-Hailing & Mobility
Real-time, AI-enhanced support operations.
Driver and rider assistance, safety incident management, dispute resolution, and multilingual support — delivered with speed, precision, and operational reliability.
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Healthcare CX & Medical Billing
AI-powered patient engagement and revenue cycle optimization.
Our healthcare division integrates intelligent customer experience solutions with end-to-end medical billing and revenue cycle management. We help providers reduce claim denials, accelerate reimbursements, and improve patient satisfaction through automation, analytics, and compliance-driven workflows.
- AI-assisted patient scheduling and appointment coordination
- Automated insurance verification and prior authorization processing
- Intelligent claims submission, tracking, and follow-up
- Denial management, appeals processing, and resolution
- Patient billing support and secure payment processing
- Revenue cycle analytics, reporting, and performance insights
End-to-End CX Solutions
From frontline customer engagement to complex back-office operations — intelligently powered by AI and delivered by industry-trained professionals.
Customer Support
Omnichannel customer engagement, optimized by AI.
24/7 support across voice, chat, email, and social platforms — enhanced with intelligent routing, real-time insights, and performance-driven service delivery.
Revenue Cycle Management
Comprehensive billing and financial operations support.
End-to-end medical billing, claims processing, denial resolution, accounts receivable management, and collections — streamlined through automation and analytics.
AI Automation
Intelligent systems that elevate performance.
AI-powered chatbots, smart auto-routing, sentiment analysis, workflow automation, and predictive analytics designed to reduce costs and improve service outcomes.
Compliance & Security
Built-in governance and data protection.
Documented SOPs, regulatory alignment, certifications, and AI-enabled monitoring to safeguard sensitive data and maintain operational integrity.
Back Office Operations
Operational support that drives efficiency.
Data entry, document processing, quality assurance, reporting, and workforce management — structured to improve accuracy, turnaround times, and scalability.
Technical Support
Tiered, AI-assisted technical resolution.
Level 1–3 support with guided troubleshooting, knowledge-based automation, and proactive issue resolution to minimize downtime and improve customer retention.
Ready to Build What's Next for Your Customer Experience?
Partner with an AI-powered CX provider that understands the complexity of your industry.
Let's design smarter systems, elevate service performance, and create measurable impact — together.