From Telecom Roots to AI-Powered CX Leadership
We built Broadbeam Providers on a simple belief: regulated industries deserve a CX partner that combines AI innovation with compliance as a competitive advantage.
Built on a Foundation of Trust & Innovation
Broadbeam Providers began in the US telecom industry, managing thousands of customer interactions daily. That hands-on experience taught us what great CX looks like from the inside out — and where AI could make it even better.
As we grew, we recognized a gap in the market: companies in regulated industries — healthcare, fintech, and beyond — needed offshore CX partners who could deliver AI-powered, cost-effective solutions without compromising on compliance. So we invested in the certifications, AI infrastructure, and training to become that partner.
Today, we serve clients across five major industries, with a particular focus on healthcare CX and medical billing. Our AI-first, compliance-driven approach has become our defining strength, and we continue to expand our capabilities to meet the evolving needs of regulated businesses.
To deliver AI-powered, secure, and exceptional customer experience solutions that empower regulated industries to focus on their core business while we intelligently handle the customer journey.
To become the most trusted AI-powered offshore CX partner for regulated industries worldwide — setting the standard for how intelligent automation and customer experience can work together to drive business growth.
What Drives Us Every Day
AI-First Innovation
We harness artificial intelligence to augment human agents, delivering faster, smarter, and more consistent customer experiences at scale.
People-Centered
We invest in our people because exceptional customer experiences start with exceptional team members — empowered by the best AI tools.
Operational Excellence
Continuous improvement, AI-driven analytics, and rigorous quality assurance define our operational DNA.
Industry Focus
Deep vertical expertise means we understand your industry's unique challenges, regulations, and customer expectations.
Compliance You Can Count On
Our certifications are not just badges — they represent rigorous processes, trained teams, and secure infrastructure.
GDPR
General Data Protection Regulation
Our GDPR compliance ensures that all personal data is processed lawfully, transparently, and securely. We implement data protection by design and by default across every service we deliver — critical for companies handling sensitive customer information.
- Lawful and transparent data processing
- Data protection by design and default
- Right to access, rectification, and erasure
- Regular data protection impact assessments
ISO 18295
Customer Contact Centres — Requirements for Service
This international standard certifies that our customer contact centre operations meet the highest global benchmarks for service quality, client relationships, and customer experience management.
- Internationally recognized service quality
- Standardized operational procedures
- Continuous performance monitoring
- Client-focused service delivery framework
PCI DSS
Payment Card Industry Data Security Standard
Our PCI DSS certification demonstrates our commitment to protecting payment card data. We maintain strict security protocols for all financial transactions, making us a trusted partner for fintech and ecommerce companies.
- Secure payment processing environment
- Network security and monitoring
- Regular vulnerability assessments
- Strict access control measures
IFC Compliant
Internal Financial Controls
Our Internal Financial Controls compliance ensures robust governance over all financial processes. We maintain rigorous internal auditing, risk management, and financial reporting standards to protect our clients' financial interests.
- Rigorous internal audit frameworks
- Financial risk management protocols
- Transparent financial reporting
- Segregation of duties and access controls
CIA Controls
Confidentiality, Integrity & Availability
Our CIA Controls compliance ensures that all data and systems are protected across the three pillars of information security — Confidentiality, Integrity, and Availability. This framework underpins every security decision we make.
- End-to-end data confidentiality measures
- Data integrity verification and validation
- High-availability infrastructure and redundancy
- Continuous security monitoring and incident response
Want to Learn More About Our AI-Powered Approach?
Let's discuss how our AI-driven CX solutions can support your business goals.
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